Shipping Policy

Shipping Policy

Last updated: October 29, 2026

This policy explains how long your order takes to arrive, what shipping costs, and what happens if something goes wrong on the way. If anything here is unclear, email us at info@lorevianno.com before you place your order.

Processing and delivery

• Processing time: 1 to 2 business days (Monday to Friday), counted from payment confirmation.
• Delivery time: 4 to 7 business days (Monday to Friday) after dispatch.
• Total estimated time: 4 to 9 business days from the moment you place your order.

These are estimates, not guarantees. Business days exclude weekends and public holidays.

Shipping cost

Shipping is free on every order, with no minimum purchase required. The price you see at checkout is the price you pay for delivery.

Where your order ships from

Our products are dispatched from our supply partners, which are located in Asia. We tell you this openly because it affects how long your order takes to arrive, and because we would rather you know before you buy than after.

Tracking

Every order ships with an international tracking code. You will receive it by email at the address used at checkout as soon as the carrier scans your package. If you cannot find the email, please check your spam, junk and promotions folders before contacting us — that is where it usually is.

Orders that arrive in more than one package

If your order contains several items, they may be shipped separately and arrive on different days, each with its own tracking code. This is normal and it does not mean part of your order is missing. If one package has arrived and another has not within the estimated window, contact us and we will trace it.

Delivery guarantee

If your order has not been delivered within 30 days of dispatch, contact us and we will refund it in full. You do not need to argue the point with us — the guarantee exists precisely so that you do not have to.

Delays

Peak seasons, severe weather, carrier strikes, customs inspections and other events outside our control can extend delivery times. If your order passes the estimated window, contact us and we will open a trace with the carrier and keep you updated until it is resolved.

Correct address is your responsibility

Please check your shipping address carefully before completing checkout, including apartment or unit number. We cannot be held responsible for orders delivered to an incorrect or incomplete address supplied at checkout. If you notice a mistake, email us immediately — if the order has not yet been dispatched, we can usually still correct it.

Returns

Returns are free. If you need to send something back, see our Return & Refund Policy — you are never charged to return an item.

Questions

Email info@lorevianno.com. We answer Monday to Friday.