Privacy Policy

Privacy Policy

Last updated: September 17, 2026

Lore Vianno, operated by [[ RAZÃO SOCIAL — me envie ]], is responsible for this store and website, including all information, content, features, tools, products and related services (the "Services"). Lore Vianno is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and share your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. Where our Terms of Service and this Privacy Policy conflict, this Privacy Policy governs with respect to the collection, processing and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read it and understand how your information is collected, used and shared.

Personal information we collect or process

When we use the term "personal information", we mean information that identifies or can reasonably be linked to you or another person. It does not include data that is collected anonymously or that has been de-identified so that it cannot be linked to you. Depending on how you interact with the Services and where you live, we may collect or process the following categories:

• Contact information — your name, billing address, shipping address, phone number and email address.
• Financial information — payment card details, payment account information, transaction information, payment method and related records. Full card numbers are handled by our payment processor and are not stored by us.
• Account information — your username, password, security questions, preferences and settings.
• Transaction information — items you view, add to cart, add to a wishlist, purchase, return, exchange or cancel, and your order history.
• Communications with us — the information you provide when you contact our customer service.
• Device information — information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information — information about how and when you interact with the Services.

Where this information comes from

• Directly from you — when you create an account, visit or use the Services, communicate with us, or otherwise provide your information.
• Automatically through the Services — from your device when you use our site, including through cookies and similar technologies.
• From our service providers — when we engage them to enable certain technologies and they collect or process your information on our behalf.
• From our partners or other third parties.

How we use your personal information

• Providing, personalizing and improving the Services. Fulfilling our contract with you, processing your payments and orders, remembering your preferences, sending notifications about your account, processing purchases, returns and exchanges, arranging shipment, enabling reviews, and offering a personalized shopping experience such as recommending related products.
• Marketing and advertising. Sending promotional and marketing communications by email, text message or post, and displaying online advertising about our products and services, including on other websites, based on items you have bought, added to your cart or otherwise interacted with.
• Security and fraud prevention. Authenticating your account, keeping checkout secure, and detecting, investigating and acting on suspected fraudulent, illegal, unsafe or malicious activity. If you create an account, you are responsible for keeping your credentials secure and should not share your username or password with anyone.
• Communicating with you. Providing customer service, responding to your requests and maintaining our commercial relationship with you.
• Legal reasons. Complying with applicable law, responding to valid legal process, investigating or participating in legal proceedings, and enforcing or investigating potential violations of our terms and policies.

How we share your personal information

• With Shopify, manufacturers and other partners who perform services on our behalf, such as IT management, payment processing, data analytics, customer service, cloud storage, order fulfilment and shipping.
• With business and marketing partners who provide marketing and advertising services to us. These partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share your information for personalized advertising based on your online activity across different merchants and websites.
• When you direct, request or otherwise consent to sharing with third parties — for example, to ship your products, or when you use social media widgets or login integrations.
• With our affiliates or other companies within the same corporate group.
• In connection with business transactions such as a merger or insolvency, to comply with legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce our terms or policies, and to protect or defend the Services, our rights and the rights of our users or third parties.

We do not sell your personal information in exchange for money.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit through the Services will be transmitted to and shared with Shopify, and with third parties who may be located in countries other than your country of residence. To learn more about how Shopify uses your personal information and what rights you may have, see Shopify's consumer privacy policy at https://www.shopify.com/legal/privacy/app-users and https://privacy.shopify.com.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow those links, we encourage you to review the privacy and security policies and the terms of those third parties. We do not guarantee and are not responsible for their privacy or security practices, including the accuracy, completeness or reliability of the information they make available. The inclusion of a link does not by itself imply our endorsement.

Children's information

The Services are not intended for use by children, and we do not knowingly collect any personal information from minors as defined by applicable law in your jurisdiction. If you are a parent or legal guardian of a child who has shared personal information with us, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

Security and retention

Although we take reasonable security measures to protect your personal information, no system is completely secure and we cannot guarantee absolute security. Data transmitted to us may not be protected in transit, so we recommend that you avoid sending sensitive or confidential information through insecure channels.

How long we retain your personal information varies depending on factors including whether your account remains active, our need to provide the Services, our legal obligations, and the resolution of disputes or enforcement of applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.

• Right of access. You may have the right to request access to the personal information we hold about you.
• Right to deletion. You may have the right to request that we delete the personal information we hold about you.
• Right to correction. You may have the right to request correction of inaccurate personal information we hold about you.
• Right to portability. You may have the right to receive a copy of your personal information and to ask that it be transferred to a third party, in certain circumstances and subject to exceptions.
• Managing communication preferences. We may send you promotional emails, and you can opt out at any time using the unsubscribe link in the emails. Even if you opt out of promotional messages, we may still send you non-promotional messages such as notifications about your account or your orders.

You may exercise these rights through the Services where available, or by contacting us using the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. You may appoint an authorized agent to make requests on your behalf; before accepting such a request we will require proof of authorization and may also ask you to verify your identity directly with us. We will respond within the time required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us again, or to lodge a complaint with your local data protection authority.

International transfers

Your personal information may be transferred to, stored in and processed outside the country in which you live. Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent instruments approved by the competent UK authority, except where the transfer is to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised version on this page, update the "Last updated" date, and provide notice where required by applicable law.

Contact us

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, contact us at:

[[ RAZÃO SOCIAL — me envie ]]
Rua Jovina Moras Diniz 475, Poços de Caldas, MG, 37704-860, Brazil
Email: lorevianno@gmail.com
Phone / WhatsApp: [[ TELEFONE / WHATSAPP — me envie ]]